Terms of Service

 

PLEASE READ CAREFULLY

UPDATED NOVEMBER 20, 2024

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RISK AND WAIVER  

All guiding and instructional activities carry risk that can result in injury or death.All participants will need to sign a RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. THEY AGREE TO WAIVE OR GIVE UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF THE OCCUPIERS LIABILITY ACT OR CLAIM COMPENSATION FOLLOWING AN ACCIDENT. Further information can be found on the ACMG website here.

 

Please review the following before payment:      

 

Every guest is required to sign the ACMG Waiver in order to participate in any activities with Aspire Mountain Journeys. This is a legal document where you legally acknowledge the risks involved in participating in the activity and waive your right to sue, or anyone’s right to sue on your behalf, for any and all loss, damage, expense, or injury including death, that you or your next of kin may suffer as a result of your participation in these activities. Please read the waiver in its entirety, ensure you are aware of the risk you are taking and are comfortable signing.

 

Please reach out to us with any questions prior to the trip regarding the waiver or the risks involved with the activities planned.

 

Any minor must have a legal guardian fill out and sign the Acknowledgment of Risk form.

 

Both minors and adults are required to fill out a medical questionnaire as well which helps manage risk by ensuring that your guide is aware of any pertinent medical conditions

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PAYMENTS

A deposit or full payment is required to reserve any dates.We will inform you of any additional payment schedules at the time of booking.

 

We accept no responsibility for any extra costs that may arise from the actions of persons and/or companies supplying goods and/or services to our trips; or from the complication or prolongation of any program for any reason.

 

CANCELLATIONS AND REFUNDS

If you cancel a trip all payments are non-refundable unless:

- For private bookings we will issue a refund if we find other work on the same dates that you have booked, or if we find someone to take your place in the group and the trip fills to capacity.

- For scheduled trips (EG instructional  courses) we will issue a refund if we find someone to take your place and the trip fills to capacity.  

- Payments are refundable up to 90 days prior to domestic trips and on year ahead of international trips.

- If you cancel but we issue a refund, the refund is subject to a handling fee of C$200 per person. EG if a booking is made for 2 people, the handling fee will be C$400. For single day trips the handling fee is C$100 per person.

- If we cancel a trip for anything other than weather, conditions, a natural event, or actions of other persons and/or companies supplying goods and/or services we will refund your payments in full.

- If weather, conditions, a natural event, or actions of other persons and/or companies supplying goods and/or services cause us to be unable to do anything in the mountains the first choice is to re-schedule. If that isn’t possible we will work out a plan that applies to the specific situation, which may include a refund.

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- Cancellation due to weather or conditions is a very rare event.In case of adverse weather or conditions we reserve the right to change objectives to ensure the safest trip for you. Changing objectives does not trigger a refund.

 

Trip cancellation insurance is recommended. Credit cards may offer this insurance with a trip payment. See your card information for details.

 

MOUNTAIN RESCUE INSURANCE

Mountain rescue is free in National Parks in Canada (Banff, Yoho, Kootenay, Jasper, Glacier / Rogers Pass) if you have purchased a park admission fee when you arrive.

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Mountain rescue is free for trips run on Alberta provincial lands.

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Mountain rescue insurance is recommended for trips in British Columbia (outside National Parks) and for all international destinations. You may be required to pay for mountain rescue in these areas.

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HEALTH INSURANCE

Be sure to review that your health insurance is adequate to your particular needs, even for Canadian citizens. Most choose to supplement with extended benefits.  For international trips you need travel health insurance. For trips in Canada your provincial health care plan may not cover all your medical expenses outside your home province. This is especially true for Quebec residents. Please research what your provincial health plan covers. You may need additional travel health insurance even for trips in Canada.Health insurance for non-Canadians. You will need to have health insurance that covers you for travel as you will be directly billed for any medical expenses you incur in Canada or overseas.

 

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COVID CONSIDERATIONS

(HEALTH DECLARATION REQUIREMENT, COVID-19 CANCELLATION POLICY, AND VACCINATION INFORMATION are no longer required on programs). However, due diligence with Health, declaration of illness and maintaining hygiene on programs is expected.